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Application Management Services
- Application Monitoring - monitoring application operations to identify issues that may affect performance or completion of activities
- Batch and Scheduled Job Execution - scheduling and executing processes that must run at specified times or under specified conditions, and verifying that those processes executed successfully
- Application and Infrastructure Tuning - managing capacity and the use of resources so that the operations remain within SLA-specified performance guidelines
- Software Patch Application - applying patches, family packs, and cumulative roll-ups development and production systems consistent with the Configuration Change Management process in place
- Software Support - Maintain software to be operational and vendor supported through application of patches, and upgrades to software as needed to maintain your organization's SLA and compliance requirements
- Emergency Preventative and Corrective Maintenance - emergency action to respond to a system incident or to prevent an avoidable system incident
- Configuration Management (CM) - Identify configuration items including hardware, software, describe these items, and conduct periodic audits to validate that the inventory of configuration items matches the physical reality
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